CRITICAL PARTS BULLETIN FOR N.A. VOLVO TRUCK DEALERS

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´╗┐CRITICAL PARTS BULLETIN FOR N.A. VOLVO TRUCK DEALERS

To:

U.S. and Canada Volvo Parts Managers

U.S. and Canada Volvo Service Managers

From: Aftermarket Operations Subject: Critical Parts Status

Date:

September 21, 2015

In continued efforts to provide maximum uptime for our customers and increased communication with the dealer network, we are publishing regular critical parts status updates.

PDC Allocation or Hold Status is a process in which parts are held by the PDC to prioritize verified VOR orders. To ensure maximum customer uptime, dealers are encouraged to review and diligently follow the Volvo Parts Escalation Process attached. *Forecasted resolution date is always to the best of our knowledge and is subject to change.

VOLVO PARTS BACKORDER ESCALATION PROCESS

Page 1 of 2 ? 2014 Volvo Group North America, LLC. For internal use only. Information is subject to change at any time without notice. Any printed copy

of this bulletin is an uncontrolled document. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this bulletin.

In order to ensure that emergency backorders keeping a truck off the road receive prioritization, we have an escalation process in place that should be followed. Once you receive confirmation that the part you need is on backorder, simply call or email your team below to have the order escalated. Phone: 1-877-44-PARTS (877-447-2787)

Press 1 for U.S. Dealers Press 2 for Canadian Dealers Enter your 4 digit numeric dealer code to be routed to your team Hours of Operation: Monday-Friday 8am-7pm Eastern Time Email: Each team has a group mailbox (as referenced below) that is closely monitored throughout the day. [email protected] [email protected] [email protected] [email protected] Team Supervisors: Derita Craig JaRon Flythe The teams, including Supervisors, will ensure that all steps necessary are taken to resolve your inquiries. Updates will be provided for Escalated orders via the existing Escalated Email process.

Only parts backorders which are keeping a truck down should be escalated. When contacting your team, you must have the below information:

1. Dealer Code 2. Parts Compass order number 3. VIN of vehicle needing part 4. Repair Order number 5. Customer Name 6. ASIST case number (if available)

Page 2 of 2 ? 2013 Volvo Group North America, LLC. For internal use only. Information is subject to change at any time without notice. Any printed copy

of this bulletin is an uncontrolled document. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this bulletin.

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